LAN & Desktop Services - UMS LAN Backup Policy
Backup and Archival of Data on the UMS Novell File Server
Procedures for UMS as of January, 1996

All data, with the exception of the S:\ drive, on the UMS file server will be backed up and archived using the following protocol: All volumes will be backed up Monday through Friday There will be a four work-week retention period for all data.

NOTE: All work related data files should be backed up to the File Server. Network Services can not ensure the recovery of data which is stored on workstation hard drives.

How To Request a Data Restore:

All requests for data restores to the Novell file server must be routed through the UMS Help Desk.

This applies only to requests from University of Colorado staff who work in the following departments:

• University Management Systems (UMS)
• Controllers and Central Payroll
• Internal Audit
• Treasurers and Risk Management

Please contact the UMS Help Desk at extension 2-9457 or 2-9458 Monday through Friday, from 8:00 a.m. to 5:00 p.m. or at helpdesk@cusys.edu to get assistance for restore requests. Once a request is processed by the Help Desk, the files will be restored by 9:00 a.m. on the next work day, if the date of the data to be restored is less than one work week old. Data which is older will take longer to restore as those tapes are located off site.
In order to expedite requests for assistance and make this procedure is as effective as possible, please have the following information ready for the Help Desk when you call:

NOTE: If the request for a data restore by the user to the Help Desk requires immediate attention, the Help Desk will contact the Network Services team member personally.

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